|Place Name||Coast Appliances, Coquitlam|
1315 United Blvd
BC V3K 6V3
|Vicinity||1315 United Boulevard, Coquitlam|
|Phone Number||(604) 540-2665|
|International Phone||+1 604-540-2665|
|Place Type||home_goods_store, store, point_of_interest, establishment|
|Operating hours||Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM
Had an excellent experience dealing with salesperson Donna at the Coquitlam Coast Wholesale Appliances. Got a fantastic price on my new appliances, less than the sale price at Sears. Delivery was scheduled for the day I requested, and the delivery team was very professional and careful not to damage anything. I actually missed the delivery by accident, and they were able to come back the same day for a small fee, which saved me a lot of hassle. Would definitely consider buying from them again in the future.
Great selection. Price matches as well.
Worst customer service I've received in a long time. Bought my washer and dryer little over 4.5 years ago. Bought the extended warranty (direct from Coast). Never received any official paperwork from them other than a receipt stating my washer was covered for 5 years. Washed a pillow which caused an off balanced load; the washer stopped working the door was locked wth no way to drain it. This was Saturday evening of a long weekend. No one works in their service department on weekends. Had to wait until Tuesday to get a hold of someone - who gave us the wrong warranty contact information (apparently they have an in house and a third party program). Finally getting a hold of the right person on Wednesday - who basically just told me to wait for a call from a tech. I couldn't get their number (which I asked for because I'm a busy person like everyone else). Tech calls Thursday. Doesn't want to have to drive in traffic so he refuses an appointment after 3pm in COQUITLAM. Had to wait until Friday - We book it for 1pm and he tells me not to be late. I cut a client meeting short to make it in time. Buddy shows up at 2p (so glad I cut that meeting short; but whatever) Buddy expects me to help him cart his tools through the house. I help because I'm able. He unlocks the washer while I'm on a call and all I hear is a bunch whining about how he wouldn't fix it in place because of liability issues, blah blah blah (I was later told by another repair company that the problem is super common and can be fixed on site). So buddy leaves, calls the office. He calls me back and tells me I have to pay for his service call - ITS SUPPOSED TO BE UNDER WARRANTY. I politely refuse to give him my credit card information. It's Friday at 3pm and my family of 4 (incl. 2 kids under 5) have now been without a washer for 6 days and are pretty much out of winter clothing. I'm told, I'll try to have this resolved by end of day - Claims manager went home early so we didn't get a reply. Called claims Monday at 10:30a because I still hadn't heard back from them. It was "still under review". Claims manager gets his receptionist to call me and tell me that my claim is declined because the load was "too small". I asked to talk to the manager. I was clear that our warranty was still valid for another 3+ months. He refused to cover it because the care guide says that you should "avoid small loads". When I asked how you would quantify a small load - he said "use common sense". Well the pillow was 1/3 the volume of the drum and weighed less than 2lbs. How the heck would someone that's not from the industry know that's a "small load". He replied with "well it was was a pillow". What the heck is that supposed to mean. I made my position clear. I told him I wanted my washingachone fixed because it was still covered under their "if anything goes wrong we fix it warranty". One minute later, after I asked for his manager (he was so arrogant that he told me there is no one else - I said, you have to report to someone) he hung up on me and refused to answer my return calls. It's been 9 days without a washing machine at home (thankfully my parents live in town) with no end in sight. My options are fight with them or pay out of pocket. Given that my 1yo appears to have come down with the flu - it might be the latter; but I will be telling every friend, family member and trade contact I have to avoid these guys at all costs. Shady business to say the least. AVOID, AVOID, AVOID. #coastwholesaleappliances #nevershopthereagain
More pricey than I thought it would be.
I knew more than the sales staff. They won't take returns. Go to best buy or sears instead
|Full Address||1315 United Blvd, Coquitlam, BC V3K 6V3, Canada|
|Geo (Latitude, Longitude)||(49.2299684, -122.8549416)|
|Route||United Boulevard (United Blvd)|
|Administrative Division - Level 2||Greater Vancouver|
|Administrative Division - Level 1||British Columbia (BC)|
|Postal Code||V3K 6V3|
Please comment or provide details below to improve the information on .